Refund policy

Returns and refunds

Last updated: 08.27.2026

Read this before you order

Our garments ship from our production partners in the PRC, and returns travel back to the same facility. That means returning an item costs you between $[15] and $[35] in postage and takes 3 to 6 weeks to arrive.

We would rather you knew that now than found out afterwards. For lower value items the postage can be a large share of the refund, so please check sizing carefully before ordering, and email us if you are unsure. Our size guidance is on every product page and we will answer sizing questions the same day.

Your window

You must request a return within 30 days of delivery. The item does not need to have arrived back with us within those 30 days, only your request. Once we have issued a return authorisation, you have a further 14 days to hand the parcel to a carrier.

How to start a return

Email support@fifthavenuelabel.com with your order number and the reason for the return.

We reply within one business day with two things: a return authorisation number and the address to send to. You need both.

Please do not ship anything back before you have them. We use more than one partner facility and the correct address depends on the item, so a parcel sent to an address found elsewhere cannot be matched to your order and cannot be refunded.

What it costs and who pays

Return postage is paid by the customer. We do not provide prepaid labels and we cannot arrange collection.

Original shipping costs are not refunded.

Use a tracked service. An untracked international parcel that does not arrive cannot be refunded, and we have no way to trace it.

An alternative, if postage is not worth it

If the return postage is a large share of what you paid, tell us when you email. Depending on the item and the reason, we can often offer a partial refund with no need to send anything back.

This is not available on every order, but ask. We would rather resolve it that way than have you spend $30 to return a $45 dress.

Condition

Items must be unworn, unwashed, free of odours, marks and pet hair, in original packaging with all tags attached. Try items on over your own clothing where you can.

Items that arrive back worn, washed or damaged cannot be refunded and will not be returned to you.

Not returnable

Items marked Final Sale on the product page. Items requested outside the 30 day window.

Damaged, defective or incorrect items

This is different, and you never pay to return one.

Contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. Do not ship anything back. We will issue a full refund including original shipping, or send a replacement at no cost, whichever you prefer.

If we ask you to return a faulty item, we cover the postage.

When you get your money

We process refunds within 10 business days of the item arriving at our partner facility.

If your tracked parcel has been in transit for more than 30 days since you handed it to the carrier, contact us with the tracking number and we will refund you without waiting for it to arrive. You should not be left waiting on a customs queue.

Your bank or card issuer may then take a further 5 to 10 business days to show the funds.

Cancellations

Email us within 12 hours of ordering. If the order has not entered production we will cancel and refund in full. After that we cannot guarantee it, but tell us anyway and we will try.