Shipping policy

Last updated: 08.29.2026

Where we ship, and where we ship from

We ship to addresses within the United States, including Alaska, Hawaii and Puerto Rico. We do not ship to APO or FPO addresses. PO Box addresses are prohibited as well.

Fifth Avenue Label is operated by Starc Ecom B.V., a company registered in the Netherlands. Our garments are made and dispatched by our production partners in the People's Republic of China and travel directly to you. We tell you this up front because it explains our delivery times, and because you should know who you are buying from.

Import duties and customs charges

The price you see at checkout is the full price. All US import duties and customs charges are already included and are handled by us before your parcel enters the country.

You will not be asked to pay anything on delivery. No carrier will bill you and no charge will appear later. If anyone contacts you asking for a payment to release your Fifth Avenue Label parcel, it did not come from us. Forward it to support@fifthavenuelabel.com and we will deal with it.

Processing time

Orders are processed within 1 to 3 business days of payment. Orders placed after 2:00 PM CET, at weekends, or on Dutch or Chinese public holidays begin processing on the next business day.

Delivery time

Standard delivery takes 10 to 20 business days after dispatch. Total time from order to delivery is typically 11 to 23 business days.

International parcels clear US customs before entering the domestic network, which is where most of the variation in that range comes from. We would rather quote you the honest outer edge than a number that sounds better and lets you down.

If we cannot ship your order within 30 days of purchase, we will contact you with a choice between a revised shipping date and a full refund, in line with US Federal Trade Commission requirements.

Shipping cost

Shipping is free

Tracking

You will receive a tracking number by email once your order ships. Allow up to 5 business days for tracking to become active. International parcels often show no movement at all until they reach the US network, which is normal and does not mean anything is wrong. If tracking has not updated after 10 business days, email us and we will chase it with the carrier.

Chinese New Year

Our production partners close for roughly two weeks around Chinese New Year, and the weeks either side are the busiest of their year. Orders placed in that window take longer. We post the exact dates on this page each year and email anyone with an order in transit.

Split shipments

Orders with more than one item may arrive in separate parcels on different days. There is no extra cost to you and you will receive tracking for each parcel.

Incorrect addresses

Please check your address carefully at checkout. We cannot reroute an international parcel once it has been dispatched. If a parcel is returned to origin because the address was incorrect or incomplete, we will refund the item value less the shipping and duty already incurred, or reship at your cost, whichever you prefer.

Lost parcels

If tracking shows your parcel as delivered and you have not received it, please check with your household and neighbours and contact your local carrier first. If it still cannot be found, email us within 7 days of the marked delivery date.

If tracking shows no movement for 21 consecutive days, we treat the parcel as lost without needing you to prove anything. We will reship or refund, your choice.

Returns

Return terms, including where returns are sent and who pays for them, are set out in our Returns and Refunds Policy. For a return form, contacting our support team beforehand is a must.